Patient Informaiton

Thank you for choosing St. Vincent Heart Clinic Arkansas for your cardiology related needs. Please allow us to make you aware of a few of our policies and practices so that we might serve you better.

We are a Cardiology subspecialty clinic for the diagnosis and treatment of diseases and conditions of the heart and vascular systems. Issues regarding your general medical care not related to your cardiology diagnosis should be addressed by your primary care provider.

Appointments

Appointments are scheduled during regular office hours. Please make sure you arrive at your scheduled appointment time. We have found that this provides the most convenient and best service for you. Unfortunately, unexpected emergencies can occur which occasionally cause delays in our schedule. If you find you need to reschedule or cancel your appointment, please call us at least one day in advance.

Since new patient appointments generally require more time than established patients, new patients should arrive 30 minutes early for their first appointment. In order to reduce your registration time on the day of your appointment, please click on and print the New Patient Packet. Obtaining patient information, medical history, and the other pertinent information can be time consuming. Your help and cooperation is greatly appreciated.

Please bring the following items on the day of your appointment:

• Any paperwork that has been mailed to you or downloaded from this website
• Drivers License
• Insurance Card(s)
• Referral from your primary care physician if required by your insurance
• All medications you are currently taking, both prescribed and over the counter

Clinic Hours

Our 4 main clinics are open from 8:30 a.m. to 5 p.m. daily, Monday through Friday. Certain testing may require earlier arrival times which will be arranged with you in advance. If your physician is not available, another physician in our practice will be asked to take care of your problem.
In the event of an emergency go immediately to the emergency room of the nearest hospital or dial 911.

Telephone

We welcome and encourage you to call our clinic if you have a question. Please make non-emergency calls between 8 a.m. and 5 p.m. When you call our clinic the switchboard operator will ask you a few questions so that we will know how to direct your call. Clinical questions will be directed to clinical staff. Phone calls will be returned as promptly as possible. Since the nurse may be busy assisting other patients and will have to consult with the provider, please allow the nurse sufficient time to return your call.

Test Results

You will be notified by telephone or mail concerning the results of your test and/or other diagnostic studies performed. If you receive only a diagnostic test, your referring physician will be notified of the results.

Prescriptions

Please contact our office when you need a refill on a prescription that was prescribed by our providers. Please remember to call for the refill prescription before you are completely out of your medication. All requests for prescription refills should be made during our regular office hours. Please have the telephone number of your pharmacy available. Please allow the nurse sufficient time to process your refill request.